Knowledge Management and
Digital Workplace Strategist
If you are interested in designing a digital workplace that works for people, you’ve come to the right place! My goal is to support knowledge and learning within the digital workplace, all in service of the employee experience and pursuit of organizational excellence.
I am a knowledge and organizational development professional with over fifteen years of experience in library and knowledge services. A consensus builder, aligner, and systems thinker, I address organizational knowledge challenges with a focus on business priorities and human experience.
Reach out to me if you would like to discuss the connections between knowledge, employee experience and the digital workplace.
Where Do I Come From?
I have a Masters in History and a Masters in Library and Information Science from Simmons College in Boston. My career has taken some interesting turns, and I found myself working in the field of special librarianship, which refers to library science work performed outside of traditional library settings.
How Do I Work?
Using user-centered design methods like user personas, card sorts and interviews, I explore the ways that people seek and engage with knowledge. I leverage my background in library science to ensure that resources are properly managed, so that employees can easily access the right knowledge at the right time.
What’s My Perspective?
My point of view, and what I focus on in my thought leadership, is how those of us working at the intersection of technology and culture can foster an environment of psychological safety in the ways that we celebrate ideas, connect employees, and encourage change in positive directions.
My Story
Technical Writer HQ’s Joshua Gene Fechter and I chatted about my career in knowledge program management, as well as the challenges and opportunities that are facing those working in KM.
“I've had a lifelong interest in people, ideas and technology. My background is in library and information science. Ultimately I decided to study library and information science because I realized that learning how to effectively organize information was a way for me to help others make better sense of the world and connect to the things they needed to find.”
Thought Leadership
We spend too much time in the digital workplace to suffer through uninspired intranets, poor search functions, and digital noise. Our experience of the digital workplace environment rests heavily on strategy driven by disciplines including knowledge management, internal communications, professional and organizational development, data science and more. Employees deserve content that centers their needs across their employment journeys. Learn more about my perspectives below.
HKS Inc's Laura Pike Seeley joined Three Dots to discuss the knowledge management program she manages at the architecture and design firm. Laura focuses on navigating the tension between information overload and the need for exploration and the opportunities offered by the tension between the two.
Three Dots Podcast by Reworked
Your Physical Workspace Can Be Inspiring. So Can Your Digital Workspace.
“The feeling of connection, of being part of something greater than yourself, can help combat the sense of loneliness and isolation that can affect our personal, social and professional lives. While this is a complex issue with far-reaching impact, those of us working in the areas of digital workplace and employee experience need to acknowledge this sense of disconnection as a critical threat to organizational culture, knowledge sharing and innovative thinking.”
Defining the Knowledge-Centric Digital Workplace
“When you center your organization’s knowledge within the digital workplace, it will support innovation and drive the business forward — and also transform your digital workplace into a competitive differentiator. After all, knowledge is only power if it is shared. Savvy digital workplace practitioners are well-positioned to cultivate a virtual environment that optimizes the development and exchange of ideas among knowledge workers.
The knowledge-centric digital workplace is, at its essence, knowledge-worker-centric. If a good digital workplace connects these employees to the information, platforms and tools to help them ‘do better,’ your knowledge-centric digital workplace helps them to ‘think better’ by weaving the knowledge layer seamlessly throughout the digital workplace experience.”
Can Deep Work and the Digital Workplace Coexist?
Tools and the organizational culture they reflect and enable can add to the noise and static that distract and distress employees, or can reduce it.
Overcoming Change Resistance Through Empathy
Crafting your messaging with an eye toward employee experience is critical, and knowing what will improve employee experience means knowing your employees.
Digital Workplace Design Can Support Psychological Safety
Digital workplace tools can support psychological safety across the organization through design that encourages candor and equity.
